Troubleshooting Vtiger CRM Ondemand Login Issues

Note :- Users who are having Login issues please email us to support@simplyhq.com with the output file (output.txt) after executing the below steps

For Windows:

1. Download .bat script file from below link:

   https://files.simplyhq.com/webftp/data/TrackDNS.bat

2. Click on windows button and run cmd as an administrator and hit Enter button

3. Run .bat file from cmd:

   /path/to/TrackDNS.bat >>output.txt 2>&1

For MAC OS:

1. Open terminal

   sudo su

2. Download a script file from the below link:

  https://files.simplyhq.com/webftp/data/TrackDNS_MAC.sh

3. Run script file from terminal:

   sudo ./TrackDNS_MAC.sh >output.txt 

For Linux:

1. Open terminal

   sudo su

2. Download a shell script from the below link:

  https://files.simplyhq.com/webftp/data/TrackDNS.sh

3. Run file with the below command:

   sh TrackDNS.sh > output.txt